Frequently asked questions
Find quick answers to all your questions about PrimePet’s pet care products, orders, delivery, returns, and safety standards. We’re here to make your pet shopping experience simple, safe, and worry-free — because your pet deserves the best.
Orders & Payments
Shopping at PrimePet is quick, simple, and completely secure. Whether you’re buying your first pet supplement or stocking up on essentials, we make checkout smooth and worry-free. Here’s everything you need to know about placing and paying for your orders.
You can order directly on primepet.pk by adding items to your cart and checking out securely
No, you can check out as a guest — but creating an account helps track your orders easily.
We accept Cash on Delivery (COD), Debit/Credit Cards, and Easypaisa or Bank Transfer.
Yes, you can cancel before it’s shipped. Once dispatched, it cannot be canceled.
Yes, we regularly run seasonal sales and special offers — keep an eye on our homepage or subscribe to our newsletter.
Shipping & Delivery
We deliver your pet’s essentials safely and quickly across Pakistan. Our goal is to ensure your furry friend never has to wait too long for their favorite food, treats, or medicine. Find out how our delivery process works below.
Yes, we ship nationwide through trusted courier partners.
Usually 2–5 business days, depending on your location.
Yes, once dispatched, you’ll receive a tracking link via SMS or email.
The courier will make another attempt or contact you to reschedule.
You can update it before dispatch by contacting support@primepet.pk.
Products & Safety
Your pet’s safety comes first. Every PrimePet product is lab-tested, ISO-certified, and vet-approved to ensure quality and effectiveness. Learn more about how we maintain top safety standards for every item.
Yes. All our products are lab-tested, ISO-certified, and safe for dogs and cats.
Yes, many of our items like Nomite, Vital Mix, and Dermabliss are vet-trusted across Pakistan.
We offer both locally manufactured and imported pet care products to maintain high quality.
Store in a cool, dry place away from direct sunlight — freezer items must remain frozen.
Yes! Contact our team for free guidance on selecting the best solution for your pet’s needs.