GDPR & Data Protection
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Effective Date: Updated for 2026
This statement details how Prime Pet (primepet.pk) adheres to modern data protection standards, including the General Data Protection Regulation (GDPR) principles, ensuring total transparency in how customer and pet health inquiry data is collected, processed, and safeguarded.
1. Our commitment to data privacy
At Prime Pet, we believe that your privacy is fundamental. We collect only the minimum necessary personal data required to process your veterinary orders, deliver packages to your address in Pakistan, and respond to your animal health consultations.
2. Data controller information
The data controller responsible for personal information processed on primepet.pk is:
Prime Pet Healthcare Operations
- Organization: Prime Pet Official Store
- Founder & CVO: Dr. Attaur Rehman (DVM)
- Headquarters: Office # 03, 2nd Floor, Al-Rehman Shopping Center, G-13/1, Islamabad, Pakistan
- Privacy Officer Email: [email protected]
3. Lawful basis for processing
We process personal data under the following recognized legal bases:
Processing Grounds
- Contractual Necessity: To fulfill guest checkout orders, process shipments, and deliver medical treatments to your door.
- Legitimate Interests: To detect and prevent fraudulent transactions, protect brand security, and improve customer support.
- Consent: Where you voluntarily opt in to receive health advice and product updates via newsletter.
4. Your individual data rights
Regardless of where you reside, Prime Pet grants you the following statutory rights regarding your personal information:
Customer Rights
- Right to Access: Request a copy of all personal records we hold regarding your orders or inquiries.
- Right to Rectification: Request correction of inaccurate contact or delivery addresses.
- Right to Erasure (Right to be Forgotten): Request permanent deletion of your customer records from our database.
- Right to Object: Opt out of marketing communications at any time with a single click.
5. Data retention schedule
We retain order transaction data only for the period necessary to comply with Pakistani tax, consumer accounting, and warranty audit requirements. Inquiry messages and newsletter emails are retained only while your customer relationship is active.
6. Third-party logistics and data transfers
We do not sell, lease, or monetize customer data under any circumstances. Delivery data (customer name, phone number, and street address) is shared strictly with authorized courier services (such as TCS, Leopards, or PostEx) solely to complete package transit.
7. How to exercise your data rights
To submit a data access or deletion request, please email our Data Privacy Officer at [email protected] with the subject line "Data Subject Request". We respond to all verified inquiries within 30 calendar days at no charge.
