Terms and conditions
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Effective Date: Updated for 2026
Welcome to Prime Pet (primepet.pk). These Terms and Conditions govern your access to and purchases made through our official website. By using our website or placing an order for veterinary medical treatments, you agree to comply with these terms.
1. Acceptance of terms
By placing an order on primepet.pk, you confirm that you are at least 18 years of age, legally capable of entering into binding agreements, and that all information provided during guest checkout is accurate and complete.
2. Veterinary advice and medical disclaimer
Prime Pet products, including Sulfur Ointment, Medicated Shampoos, and NoMite Ear Drops, are formulated under the clinical supervision of Dr. Attaur Rehman (DVM) for therapeutic pet care. However, product descriptions and blog articles on this site are for educational and guidance purposes only.
Clinical Guidelines
- Always read product dosage instructions and species indications carefully before use.
- For severe systemic infections, surgical conditions, or acute emergencies, consult your local licensed veterinary surgeon immediately.
- Discontinue use and contact our support line if your pet exhibits rare adverse allergic reactions.
3. Products and PKR pricing
All product prices on primepet.pk are listed in Pakistani Rupees (Rs. / PKR). We strive to display accurate pricing and product descriptions. Prime Pet reserves the right to adjust prices or correct unintentional typographical errors before order dispatch.
4. Orders and delivery verification
We offer seamless guest checkout without requiring account registration. Once an order is placed, our logistics team may contact you via WhatsApp or phone call at +92 326 1267000 to verify delivery address details before dispatching your medical parcel.
5. Payment methods
We support flexible and reliable payment methods across Pakistan:
Accepted Payment Options
- Cash on Delivery (COD): Pay cash to the courier rider upon delivery at your doorstep anywhere in Pakistan.
- Direct Bank Transfer: Transfer directly to our official corporate account (Meezan Bank or HBL).
- JazzCash and EasyPaisa: Instant mobile wallet payment with transaction verification.
6. Product authenticity and doctor seal guarantee
Our official store is located exclusively at primepet.pk. Every order dispatched through our platform carries official doctor verification, batch seals, and direct customer support (+92 326 1267000).
7. Intellectual property rights
All content on this website, including formulas, medical articles, brand logos, product titles, and images, is the exclusive intellectual property of Prime Pet and Dr. Attaur Rehman. Unauthorized copying, scraping, or commercial reproduction is strictly prohibited.
8. Limitation of liability
Prime Pet shall not be liable for any indirect, incidental, or consequential damages resulting from improper usage, off-label administration, or failure to follow printed dosage instructions on product containers.
9. Governing law and jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts of Islamabad and Lahore.
